Frequently Asked Questions

I get to the quiz, but it will not let me select either the True or False answer so I cannot proceed. What do I do?

We have seen this happen in very rare situations on an iMac computer. Try to locate another computer or contact the diocesan entity and they will assist you.

I did not print or download my certificate, but I know I passed. How do I go back and get my certificate?

Certificates cannot be retrieved once you move past that screen. Your certificate was emailed to both the diocesan entity and the Safe Environment Office at the Diocese of Orlando. If for any reason you are not able to download or print your certificate, contact your diocesan entity or call Marianne Ruiz at 407.246.4835. You can also start the process again by watching the video and taking the quiz. The quiz can be taken more than once.

My computer malfunctioned before I finished the SEC process. What do I do?

Start the process again from the beginning. If the computer continues to malfunction, try to find another computer or contact the diocesan entity for assistance.

Where do I get an Entity ID number to begin the Safe Environment Certification process?

Please contact your parish/school office for the Entity ID number specific to their location.

Why is the Fieldprint Code not working?

The Entity ID number is often confused with the Fieldprint code. The Fieldprint code is not the same as the Entity ID number.

  • The Entity ID number is a number assigned to each entity and is required to complete the Safe Environment Training. (Step 1)
  • The Fieldprint code contains only letters and is required to register for a fingerprinting appointment on the Fieldprint site. (Step 2)

I took the quiz and passed, but I do not have my Fieldprint code to register for a fingerprinting appointment. What do I do?

Please contact our Safe Environment office to confirm that your quiz has been completed and you will be given the Fieldprint code. You can also start the process again by watching the video and taking the quiz. The quiz can be taken more than once.

How do I check the status of my clearance? Is it still valid or has it expired?

You may check with your parish/school office or contact our Safe Environment office.

Why is the Safe Environment quiz not loading?

The Safe Environment Training seems to work more efficiently in Chrome. Please try switching browsers.

I am having trouble scheduling my fingerprinting appointment on the Fieldprint site. I keep getting an error message, or the page is not loading. What should I do?

Please contact our Safe Environment Office. We will verify that you have completed the Safe Environment Certification and will provide a direct link to register for a fingerprinting appointment.

If you are unable to access the video or have other technical issues, please review all the Frequently Asked Questions above.  If you are still having difficulty email ithelpdesk@orlandodiocese.org.

Safe Environment Certification and Fingerprinting Support

Marianne Ruiz
Administrative Assistant
407-246-4835

Ida Valdez
Safe Environment Director
407-246-4822

Victim Assistance Coordinator

The Victim Assistance Coordinator is an individual designated by the Bishop to be responsible for initial pastoral response and subsequent pastoral care in the name of the Diocese to victims of sexual abuse by Church Personnel.

Randy Means
407-246-7179

Catholic Bishop Abuse Reporting System

This service has been created to gather and relay reports of sexual misconduct involving bishops of the United States, and reports of their intentional interference in a sexual abuse investigation. If you wish to report any other kind of misconduct by a bishop, please contact your local diocese or eparchy instead.

Make a report online or call 1-800-276-1562

Statewide (DCF) Abuse Hotline

1-800-96-ABUSE (1-800-962-2873)